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General

• What is Grant Plus?
• I signed up for overdraft protection, why did it not work?
• What is overdraft protection?
• What is the Bills Tab?
• How do I contact Grant customer service?

Onboarding

• I'm having trouble signing up
• Why are my paychecks not detected?
• How do I reactivate my old Grant account?
• How do I add a bank account or debit card to my Grant account?
• How can I create a Grant account?

Account Maintenance

• How do I edit my personal information?
• How do I change my payment method?
• How do I reset my password?
• How does Grant secure my information?
• When do you charge my Grant Plus subscription fee?
• How do I cancel my subscription?

Requesting an Advance

• Can I request a new cash advance if I currently have an unpaid cash advance?
• How long does it take to receive a cash advance?

Cash Advance Acceptance

• Does Grant charge fees on my cash advance?
• What are the delivery methods for my cash advance?
• I've repaid my Cash Advance. When can I get another one?
• Where is my Cash Advance?
• Why do I not qualify for cash advances?
• How do you determine my cash advance offer amount?

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Repayment

• Do cash advances affect my credit score?
• Why did I get charged repayment when I closed my account?
• What happens if I don't repay my cash advance?
• Does Grant charge late fees?
• Why did you debit a partial repayment?
• How do I make a manual repayment/repay early?

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Grant Earn Cash

• What is Grant Earn Cash?
• When will I get my Earn Cash points?

Offboarding

• How can I close my Grant account?
• How can I cancel my Grant Plus subscription?
• How can I delete my personal information?